ServiceNow CSA Exam Questions
Questions for the CSA were updated on : Sep 01 ,2024
Question 1
A Service Catalog may include which of the following components?
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A. Order Guides, Exchange Rates, Calendars
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B. Order Guides, Catalog Items, and Interceptors
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C. Catalog Items, Asset Contracts, Task Surveys
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D. Record Producers, Order Guides, and Catalog Items
Question 2
Which one of the following statements applies to a set of fields when they are coalesced during an
import?
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A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
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B. If a match is not found using the coalesce fields, the system does not create a Transform Map
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C. If a match is found using the coalesce fields, the system creates a new record
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D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Question 3
As it relates to ServiceNow reporting, which of the following statements describes what a metric can
do?
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A. A metric is a report gauge used on homepages to display real-time data
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B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
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C. A metric is used to measure and evaluate the effectiveness of IT service management processes
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D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Question 4
The display sequence is controlled in a Service Catalog Item using which of the following?
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A. The Default Value field in the Catalog Item form
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B. The Sequence field in the Catalog Item form
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C. The Order field in the Variable form
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D. The Choice field in the Variable form
Question 5
Reports can be created from which different places in the platform? (Choose two.)
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A. List column heading
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B. Metrics module
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C. Statistics module
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D. View / Run module
Question 6
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
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A. Most recent update
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B. Popularity
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C. Relevancy
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D. Manager assignment
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E. Number of views
Question 7
What is the path an Administrator could take to view the fulfillment stage task list for an order placed
by a user?
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A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
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B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
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C. REQ (Number)>RITM (Number)>TASK (Number)
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D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Question 8
Which term refers to application menus and modules which you may want to access quickly and
often?
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A. Breadcrumb
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B. Favorite
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C. Tag
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D. Bookmark
Question 9
What is generated from the Service Catalog once a user places an order for an item or service?
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A. A change request
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B. An Order Guide
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C. A request
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D. An SLA
Question 10
From the User menu, which actions can a user select? (Choose three.)
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A. Send Notifications
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B. Log Out ServiceNow
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C. Elevate Roles
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D. Impersonate Users
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E. Order from Service Catalog
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F. Approve Records
Question 11
Buttons, form links, and context menu items are all examples of what type of functionality?
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A. Business Rule
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B. UI Action
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C. Client Script
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D. UI Policy
Question 12
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
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A. They run behind the scenes.
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B. They are the building blocks.
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C. They are optional.
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D. They provide options.
Question 13
Table Access Control rules are processed in the following order:
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A. any table name (wildcard), parent table name, table name
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B. table name, parent table name, any table name (wildcard)
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C. parent table name, table name, any table name (wildcard)
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D. any table name (wildcard), table name, parent table name
Question 14
What is the platform name for the User table?
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A. u_users
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B. sys_users
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C. x_users
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D. sys_user
Question 15
A REQ number in the Service Catalog represents…
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A. the order number.
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B. the stage.
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C. the task to complete.
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D. the individual item in the order.