Question 1 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to address the clients technical support requirements.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 2 Topic 1, Case Study 1Case Study Question View Case

DRAG DROP
You need to design a business process for the account managers customer list requirements.
Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange
them in the correct order.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 3 Topic 1, Case Study 1Case Study Question View Case

You need to determine why the sales associate is not able to see Munsons in the search results.
What is the cause of the issue?

• A. The search criteria is searching for only names that are exactly ‘pickles’.
• B. The search criteria is only able to search by the shortened search name of the customer.
• C. The search criteria is searching for all customer names that start with ‘pickles’.
• D. The search criteria is case sensitive.

Question 4 Topic 1, Case Study 1Case Study Question View Case

You need to resolve the contact reassignment issue.
What should you search by?

• A. user ID in the global address book
• B. email address in the person search report
• C. email in the customer and vendor master
• D. contact address in the global address book
• E. name in the customer master

Question 5 Topic 2, Case Study 2Case Study Question View Case

You need to recommend a solution to meet the regional managers workspace reporting requirements.
What should you use?

• A. Inquiry form
• B. Power BI
• C. Power Apps
• D. Record Grid

Question 6 Topic 2, Case Study 2Case Study Question View Case

HOTSPOT
You need to configure the workflows.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 7 Topic 3, Case Study 3Case Study Question View Case

You need to extend the warranty and SLAs to meet the requirements.
What should you do?

• A. Integrate the solution with a Dynamics 365 Data Entity.
• B. Configure a Power Automate flow for the solution.
• C. Configure the solution for a Power Virtual Agents channel.
• D. Integrate the solution into a Power Apps integrated social media platform.

Question 8 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to design the street team mobile application for creating sales orders in the mobile application.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 9 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to identify the features that support the expansion.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Question 10 Topic 3, Case Study 3Case Study Question View Case

DRAG DROP
You need to identify which Microsoft features will accomplish the actions.
Which features should you use? To answer, drag the appropriate features to the correct actions. Each feature may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 11 Topic 3, Case Study 3Case Study Question View Case

DRAG DROP
You need to configure the system to meet the requirements for the sales street team representatives.
Which products should you use? To answer, drag the appropriate products to the correct requirements. Each product may
be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Question 12 Topic 4, Case Study 4Case Study Question View Case

You need to detail a business process for streamlining the customer editing process for account representatives.
Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.

• A. Navigate to the All Customer form from the Accounts receivable module and select the appropriate customer account.
• B. Navigate to the account representative’s workspace and select the appropriate customer account.
• C. Select the form and then select Hide.
• D. Hide Invoice account from the view.

Question 13 Topic 4, Case Study 4Case Study Question View Case

You need to configure the system for account representatives.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Recreate the job alert as a change-based alert.
• B. Enable change-based alerts.
• C. Increase the batch job running frequency.
• D. Specify the batch server for the alert notifications job.

Question 14 Topic 4, Case Study 4Case Study Question View Case

You need to connect the Excel instance to the Relecloud production instance.
What should you do?

• A. Set the server URL to Microsoft.Dynamics.Platform.Integration.Office.UrlViewerApplet.
• B. Set the server URL to https://relecloud-prod.operations.dynamics.com.
• C. Set the App Correlation ID to https://relecloud-prod.operations.dynamics.com.
• D. Set the App Correlation ID to the App Id in the Dynamics 365 Office App Parameters.

Question 15 Topic 4, Case Study 4Case Study Question View Case

DRAG DROP
You need to configure check printing for Munsons.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.
Select and Place: