Questions for the MB-300 were updated on : Sep 01 ,2024
HOTSPOT
You need to address the clients technical support requirements.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
DRAG DROP
You need to design a business process for the account managers customer list requirements.
Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange
them in the correct order.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
Use common functionality and implementation tools
You need to determine why the sales associate is not able to see Munsons in the search results.
What is the cause of the issue?
C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records
You need to resolve the contact reassignment issue.
What should you search by?
E
You need to recommend a solution to meet the regional managers workspace reporting requirements.
What should you use?
C
HOTSPOT
You need to configure the workflows.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
You need to extend the warranty and SLAs to meet the requirements.
What should you do?
C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
HOTSPOT
You need to design the street team mobile application for creating sales orders in the mobile application.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You need to identify the features that support the expansion.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/general-electronic-reporting
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/er-business-document-management
DRAG DROP
You need to identify which Microsoft features will accomplish the actions.
Which features should you use? To answer, drag the appropriate features to the correct actions. Each feature may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
Configure security, processes, and options
DRAG DROP
You need to configure the system to meet the requirements for the sales street team representatives.
Which products should you use? To answer, drag the appropriate products to the correct requirements. Each product may
be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Explanation:
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
Configure security, processes, and options
You need to detail a business process for streamlining the customer editing process for account representatives.
Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
A D
You need to configure the system for account representatives.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A C
You need to connect the Excel instance to the Relecloud production instance.
What should you do?
B
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/office-integration/use-excel-add-in
DRAG DROP
You need to configure check printing for Munsons.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the
answer area and arrange them in the correct order.
Select and Place:
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/analytics/install-document-routing-
agent