Questions for the ITILFND-V4 were updated on : Sep 01 ,2024
What is the purpose of the 'information security management' practice?
A
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
A
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.
C
Which is an example of a service request?
A
Which statement about the ‘incident management’ practice is CORRECT?
D
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
Which service value chain activity deals with the purchase of new products?
A
Explanation:
Reference: https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/
Which is a way of applying the guiding principle 'focus on value'?
C
Explanation:
Reference: https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=1.-
,Focus%20on%20value,and%20key%20stakeholders%20being%20served
Which dimension considers the application of artificial intelligence to service management?
B
What is the purpose of the ‘monitoring and event management’ practice?
D
What is defined as any financially valuable component that can contribute to the delivery of a service?
C
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
D
Explanation:
Reference: https://www.axelos.com/resource-hub/white-paper/itil-4-and-artificial-intelligence
Which directly assists with the diagnosis and resolution of simple incidents?
A
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
C
What is the PRIMARY use of a change schedule?
C
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the
[?], and the CIs that support them, is available when and where it is needed.
B
Explanation:
Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/