Question 1

SIMULATION
Overview
As the new regional sales manager at Cuppa Coffee Company, your manager has asked you to review, update, and add to
two existing Google Slides presentations. In the following questions, you will be editing presentations.

You need to edit an existing presentation all about your company, Cuppa Coffee Company. On the first slide of the Cuppa
Coffee Company presentation, italicize the Consistently Quality Coffee text.

Question 2

SIMULATION
Overview
In the following tasks, you will demonstrate your ability to work in Google Docs. Dream Digital Design is a web design
company known for building exceptional websites. You will be editing the job description for the new web designer role that
will open shortly. Use the Dream Digital Design Job Description for all the tasks in this scenario.

Place the Dream Digital Design Job Logo directly under the Web Designer job title. Resize the image, if needed, for all the
text to fit on one page.

Question 3

You want to send an email to your team with a photo in the body of the email. Which steps should you take?

• A. In the body of the email, put the cursor where you want the photo to be. Click Insert photo from the email options toolbar. Select the photo and insert it inline.
• B. In the body of the email, put the cursor where you want the photo to be. Click Insert photo from the email options toolbar. Select the photo and insert it as an attachment.
• C. Put the cursor where you want the photo to be. In the email options toolbar, click Insert files using Drive. Choose the photo you want to send. Insert it as an attachment.
• D. Put the cursor where you want the photo to be. In the email options toolbar, click Attach files. Choose the photo you want to send, and add it to the email.

Question 4

You just started your new job and received an email with a Getting Started manual attached. After a few weeks, you want to
remove this email from your Gmail inbox but preserve it for future reference. What should you do?

• A. Mark as not important
• B. Delete the email
• C. Archive the email
• D. Label the email

Question 5

SIMULATION
Overview
In the following tasks, you will demonstrate your ability to work in Google Docs. Lodge Majestique is a prominent vacation
destination known for its great customer service. You will be finalizing a training guide for the Lodge Majestique Front Desk.
Use the Front Desk: Training Guide | Module 1 for all the tasks in this scenario.

On page 2 of the Front Desk: Training Guide | Module 1, increase the font size of the Training Objectives section title to 14.

Question 6

You want to send login instructions, such as URL, username, and password, to a new external user. You want to email to be
automatically deleted from the users inbox in two days. What should you do?

• A. Call the user and provide them with login instructions over the phone
• B. Email the user and ask them to delete the email in two days
• C. Send the URL and username in one email, and send the temporary password in another
• D. Create the email in confidential mode. Set the email to expire in two days

Question 7

You received an email request that you want to respond to next week. For you to remember about this request, you need to
have this email on top of your inbox next Monday at 9:30 AM. What should you do?

• A. Click Snooze in the email options. Then select to snooze the email until 9:30 AM next Monday.
• B. Mark the email as Important. Create a calendar event for 9:30 AM next Monday. Then add the emails URL to the calendar event.
• C. Add the email to Tasks. Then edit the task to have a due date of 9:30 AM next Monday.
• D. Create a calendar event for 9:30 AM next Monday, and add an email notification to be sent to your inbox.

Question 8

SIMULATION Overview
In the following tasks, you will demonstrate your ability to work in Google Docs. Cascara is a furniture wholesaler with
warehouses located in Europe. You will be filling out a form to ship a load of goods to one of the warehouses. Use the
Carriage of Goods by Road (CGR) for all the tasks in this scenario.

In the Carriage of Goods by Road (CGR), change the color of the page to white.

Question 9

SIMULATION
Overview
In the following tasks, you will demonstrate your ability to work in Google Docs. Lodge Majestique is a prominent vacation
destination known for its great customer service. You will be finalizing a training guide for the Lodge Majestique Front Desk.
Use the Front Desk: Training Guide | Module 1 for all the tasks in this scenario.

On the front page of the training guide, highlight Module 1 and leave a comment for your manager,
[email protected]. The comment should say Approved, ready for print.

Question 10

SIMULATION
Overview
In the following tasks, you will demonstrate your ability to work in Google Docs. Dream Digital Design is a web design
company known for building exceptional websites. You will be editing the job description for the new web designer role that
will open shortly. Use the Dream Digital Design Job Description for all the tasks in this scenario.

Add a footer to the doc. The footer should say Dream Digital Design is an equal opportunity workplace and is an affirmative
action employer.

Question 11

SIMULATION
Overview
Your company is offering a new summer discount for its customers. In the following questions, take actions to update the
New Summer Sales Discount that your sale representatives will share with customers.

You are editing a document with information on this summers discounts. Open the New Summer Sales Discount document
and change the line spacing in the Details section to single-spaced.

Question 12

SIMULATION
Overview
As the new regional sales manager at Cuppa Coffee Company, your manager has asked you to review, update, and add to
two existing Google Slides presentations. In the following questions, you will be editing presentations.

You need to edit an existing presentation before you present an update to your managers. Open the Sales Update
presentation and add the Company Logo.jpg image to the first slide. You may place the logo anywhere you like on the slide
and leave it any size.

Question 13

SIMULATION
Overview
As the new regional sales manager at Cuppa Coffee Company, your manager has asked you to review, update, and add to
two existing Google Slides presentations. In the following questions, you will be editing presentations.

You want to show the percentage of new customers by location. Open the Sales Update presentation. On the Customers by
Location slide, add a pie chart using the data below.
Data:
Region 1:25%
Region 2:5%
Region 3:20%
Region 4:20%
Region 5:30%

Question 14

You need to find an audio file on Google Drive that your manager shared with you recently. You know that the type of file you
are looking for is audio, and the owner of the file is [email protected]. What should you do to quickly find the file on
Google Drive?

• A. Click on the dropdown menu in the search bar of Google Drive, select audio as the typo of file, select owned by me as owner, and then click Search.
• B. Click on the dropdown menu in the search bar of Google Drive, select audio as the type of file, enter [email protected] as owner, and then click Search.
• C. In the search bar of Google Drive, enter type:video owner:me
• D. In the search bar of Google Drive, enter type:video owner:[email protected]

Question 15

SIMULATION
Overview
Your company is offering a new summer discount for its customers. In the following questions, take actions to update the
New Summer Sales Discount that your sale representatives will share with customers.

In the New Summer Sales Discount document, go to the Details section and change the numbered list to a bulleted list.