Questions for the 820-605 were updated on : Sep 01 ,2024
Topic 1
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success
Manager role?
C
Topic 1
Which list of components of a Customer Success Quarterly Success Review is common?
B
Topic 1
Which definition of customer success is true?
B
Explanation:
Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
Topic 1
Which statement describes the difference between customer success and customer sales?
A
Topic 1
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose
two.)
B D
Topic 1
Which type of KPI is of the most interest to Customer Success?
A
Topic 1
What is a key driver that is creating the need for customer success?
A
Topic 1
Why should a customers success be documented?
A
Topic 1
What is the main objective of customer success?
D
Topic 1
What is the value proposition of customer success for customers?
C
Topic 1
Your customers business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
E
Topic 1
What is a financial implication of churn?
A
Explanation:
Reference: https://www.clientsuccess.com/blog/true-cost-customer-churn-part-1/
Topic 1
Which activity reduces the risk of churn?
A
Topic 1
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which
approach will best measure success?
B
Topic 1
DRAG DROP
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.
Not all content choices are used.
Select and Place: