Questions for the 3312 were updated on : Sep 01 ,2024
Given the following namespace:
mycustomer.com
| en_us
| ad_hoc_messages
| music_on_hold
| out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be
uploaded?
D
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center
Management agent.
Which three features can be assigned to a Contact Center Management agent? (Choose three.)
BCD
A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must
create a Contact Center Management supervisor who can also log into the Contact Center Manager
Administration (CCMA) as an administrative user, in the interim until the administrator can be
replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager
Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?
C
A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer
Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
A
You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media
Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and
uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the
music to be used in the new call flow?
B
When using the Configuration Tool, which user can upload or download data to and from the Contact
Center Manager Server?
D
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the
skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything
referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)
C
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
ADE
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool
spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
B, D, E
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music
on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?
D
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in
the most efficient way possible.
How would the customer assign the agents to the skillset?
B
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it
to communicate to the Avaya Aura Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?
A
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being
answered in the automotive skillset in 20 seconds or less. What would need to be programmed to
obtain this data?
D
A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact
Center Management component.
Which task can be performed from this view?
A
From which area of the Avaya Agent Desktop can you copy the Customer CLID?
B