Question 1

Operations management works in a complex environment affected by many factors. Among the most
important are:

• A. Government regulation
• B. the economy and competition
• C. Customer expectations and quality
• D. all of these

Question 2

Government regulations majorly apply to areas as:

• A. Environment and taxation
• B. Product liability and safety
• C. Population growth
• D. All of these

Question 3

Shifts in the age of the population needs of ethnic groups, low population growth, freer trade
between countries and increased global competition all contributes to:

• A. Government
• B. changes in the marketplace
• C. Business decisions
• D. customer expectations

Question 4

Some of the characteristics customers expect when they buy products are all of the following
EXCEPT:

• A. A fair price with higher quality products and services
• B. Delivery lead time
• C. Presale services better than after sale services
• D. Product and volume flexibility

Question 5

Customer requirements may be based on price, quality, delivery and so forth are called:

• A. Order qualifiers
• B. Order prerequisites
• C. Order basis
• D. None of these

Question 6

For example, the price for a certain type of product must full within a range for the suppliers to be
considered .but being considered does not mean winning the order. so win orders a supplier must
have characteristics that encourage customers to choose its products and services over competitors.
Those competitive characteristics, or combination of characteristics are called

• A. Order takers
• B. Order achievers
• C. Order winners
• D. Order credentials

Question 7

Order winning characteristics are defined primarily from:

• A. Competition
• B. customer needs
• C. Business sector
• D. Both A & B

Question 8

It is virtually impossible to be the best in every dimension of competition. Firms should in general:

• A. Strive to provide at least minimum level of acceptance for each of the order qualifiers
• B. Should try to be the best in the market for the order winners.
• C. Should keep in mind the pace of change
• D. A & B

Question 9

It should be recognized that order winners and qualifiers for any product market combination are not
static. not only will customers change perspectives as competitors jokey for position but the order
winners and qualifiers will often change based on the concepts of:

• A. Product life cycle
• B. Economic changes
• C. Government regulation
• D. Market needs

Question 10

Quality and delivery factor of products tend to have increased importance during:

• A. Maturity phase
• B. Growth phase
• C. Introduction phase
• D. Decline phase

Question 11

Life cycle approach for identifying order winners and qualifiers is complicated in that:

• A. The duration of life cycle will be very different for different products.
• B. Customer needs change work frequently
• C. Life cycle phase are difficult to understand
• D. Not a single requirement applies to all these of life cycle

Question 12

Which one of the following is a basic strategy to achieve the level of shortest lead time?

• A. Engineer-to-order
• B. Assemble-to-order
• C. Make-to-stock
• D. None of these

Question 13

This is the situation of lead time strategy in case of:

A. Engineer-to-order
B. Make-to-stock
C. Make-to-order
D. None of these

Question 14

Which one of following is not an important factor in supply chain?

• A. The supply chain includes all activities and processes to supply a product or service to a final customer
• B. Any number of companies can be linked in the supply chain
• C. product or services usually flow from customer to supplier and design and demand information usually flows from customer to supplier. Rarely is this not so.
• D. A customer can be a supplier to another customer so the total chain can have a number of supplier customer relationships.

Question 15

With the explosive growth in just-in-time (JIT) concepts, the supplier-customer partnership concept
grew as a result many changes in their relationships came including:

• A. Mutual analysis for cost reduction
• B. Mutual product design
• C. Need for rapid delivery
• D. Speed of accurate information flow